We are committed to ensuring customer satisfaction by delivering high-quality products. If you receive a defective, damaged, or incorrect item, you may be eligible for a refund under the following conditions.

Eligibility for a Refund

A refund may be requested if:
• The item received is defective, damaged, or incorrect.
• The item is lost in transit and does not arrive within 30 days of the estimated delivery date.

We do not accept refunds for buyer’s remorse or change-of-mind returns.

If legally required in your region, we may request that you return the defective or incorrect item at no cost to you before processing a refund.

How to Request a Refund

To initiate a refund request, please contact us at support@myanimelamps.com within 14 days of receiving your order. Your request must include the following:

• A clear photo of the product showing the defect, damage, or incorrect item.
• Your order number and full name.

We reserve the right to deny refund requests if fraudulent claims are suspected.

Refund Processing & Timeframe

• Once your refund request is reviewed and approved, it will be processed within 3-5 business days.
• Refunds will be issued to the original payment method used at checkout (e.g., credit/debit card, PayPal, etc.).
• Depending on your payment provider, it may take an additional 5-10 business days for the refunded amount to reflect in your account.

Please note that refunds apply to the item price only; shipping costs are non-refundable.

If you do not receive your refund within the expected timeframe, please contact your bank or payment provider before reaching out to us.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.

If the order has already been processed or shipped, cancellation is not guaranteed. In such cases, please refer to our refund policy for defective or incorrect items.

To request a cancellation, please contact us at support@myanimelamps.com as soon as possible with your order number.

Refunds for canceled orders will be processed within 3-5 business days, with funds typically appearing in your account within 5-10 business days, depending on your bank.

Exchanges & Returns

We do not accept product exchanges or general returns. If you receive a damaged or incorrect item, please follow the refund request process outlined above.

Lost or Missing Orders

If your package is lost in transit and does not arrive within 30 days of the estimated delivery date, you may be eligible for a refund.

Please contact us at support@myanimelamps.com for assistance.

We are not responsible for delays or losses due to force majeure events, including but not limited to natural disasters, shipping carrier issues, or circumstances beyond our control.

For any further inquiries, please reach out to our customer support team.